Refund & Returns Policy
Course cancellations, refunds and transfers — atjplant.net. Last updated: [16.06.2026]
This policy sets out the terms on which ATJ Plant Ltd (“we”, “us”, “our”) offers refunds and transfers for training courses booked through atjplant.net or directly with us. It forms part of our Course Booking Terms.
1. Cancellations by you
If you need to cancel a confirmed booking, our refund depends on how much notice you give before the course start date:
- 14 or more days before the course — full refund.
- 7 to 13 days before the course — 50% refund.
- Fewer than 7 days before the course — no refund.
Notice periods are counted from the date we receive your cancellation request in writing to the course start date.
2. Transfers
Instead of cancelling, you may transfer your place to a different course date or substitute another delegate, subject to availability. Please contact us as early as possible to arrange a transfer.
3. Your statutory cancellation right
Under the Consumer Contracts Regulations, consumers normally have a 14-day cancellation period for services bought at a distance. However, where you ask us to begin providing the service — or the course takes place — within that 14-day period and you agree to this at the time of booking, your statutory right to cancel may be lost once the service has started. By completing a booking for a course taking place within 14 days, you consent to the service starting before the end of the cancellation period.
4. Cancellations or changes by us
Occasionally we may need to cancel or reschedule a course, for example due to insufficient numbers, trainer availability, or circumstances beyond our control. If we cancel a course you are booked on, we will offer you:
- a transfer to the next available course date; or
- a full refund of the fee paid.
We are not liable for any other costs you may incur, such as travel or accommodation.
5. PASMA cards and certificates
A digital PASMA card is included with successful completion of an accredited course. A physical card is available as an optional add-on. Where a physical card has been ordered and produced, the add-on fee for it is non-refundable once processing has begun.
6. How to request a refund
To cancel a booking or request a refund, contact us in writing at training@atjgroup.net or by telephone on 07949 510459, quoting your booking reference. Approved refunds are made to the original payment method, normally within 14 days of agreeing the refund.
7. Bespoke and enquiry-based services
Tower hire and Towersafe services are quoted on an enquiry basis and are not covered by this course refund policy. Any cancellation terms for those services will be set out in the relevant quotation or agreement.
8. Contact
Questions about this policy can be sent to training@atjgroup.net, by telephone on 07949 510459, or by post to Unit 16/17 Lion Court, Basingstoke, RG24 8QU.
